Hospitality Supervision and Leadership Level 3

About this book

Prepare for assessment and master the skills and knowledge you need to succeed as a hospitality and catering supervisor with this support resource. Covering all of the latest mandatory and most popular optional units, with a strong focus on preparation for assessment, this will be an essential resource for anyone working towards the Level 3 NVQ Diploma in Hospitality Supervision and Leadership, whether in college or in the workplace. It also provides support for those completing the Hospitality Supervision and Leadership apprenticeship. This resource provides all of the essential knowledge and skills any supervisor working in the hospitality industry will need: from supporting, motivating and developing staff, to customer service skills, problem solving and controlling resources. It develops understanding of the assessment requirements with clear explanations of all criteria, helps you to build your portfolio with guidance on suitable evidence and activities that provide assessment opportunities, and prepares you for professional discussions and questioning with knowledge checks at the end of each unit to test your understanding.